Bags & Travel

URBAN FIGURE | FREQUENTLY ASKED QUESTIONS (FAQ)

Q: When will I receive my Urban Figure order?
A: We know you’re excited to wear your new style! Once your order is placed, it is processed within 24-48 hours.

Metro Cities: You can expect delivery within 3 to 5 business days.
Rest of India: Delivery typically takes 5 to 7 business days.
Rajasthan (Our Home State): Usually reaches you within 2 to 3 business days.
You will receive a real-time tracking link via SMS/Email as soon as your package leaves our Jodhpur warehouse.

10 More Stylish & Professional FAQ Captions

1. About Product Quality

Q: Are the shirts made of 100% Cotton?
A: Absolutely. We use Ultra-Premium Pure Cotton to ensure maximum breathability and a luxury feel.

2. About Fitting

Q: What is the fit of Urban Figure shirts?
A: All our formal shirts are Master-Crafted Slim Fit, designed to give you a sharp, modern silhouette.

3. About Payment Security

Q: Is it safe to pay online on your website?
A: Yes, your security is our priority. We use SSL-Encrypted Payment Gateways (Razorpay/Cashfree) to ensure 100% secure transactions.

4. About Cash on Delivery (COD)

Q: Do you offer Cash on Delivery?
A: Yes! We offer COD across India so you can pay only when you receive your premium products.

5. About Returns

Q: What if the size doesn’t fit me?
A: No worries! We offer a hassle-free 7-Day Return & Exchange Policy. Just drop us an email at urbanfigure07@gmail.com.

6. About Tracking

Q: How can I track my shipment?
A: Once dispatched, a Unique Tracking ID will be sent to you. You can track it directly on our "Track Order" page.

7. About Brand Origin

Q: Where is Urban Figure based?
A: We are proudly Born and Crafted in Jodhpur, Rajasthan, bringing you the finest Indian craftsmanship.

8. About Washing Care

Q: How should I wash my Urban Figure shirt?
A: To maintain the premium luster, we recommend a Gentle Machine Wash and drying in the shade.

9. About Bulk Orders

Q: Do you take bulk or corporate orders?
A: Yes, for bulk inquiries, please contact us directly at +91 9982005148.

10. About Cancellations

Q: Can I cancel my order?
A: You can cancel your order within 12 hours of placement before it is processed for shipping.

URBAN FIGURE | RETURN & EXCHANGE FAQ

Q: What is the Urban Figure Return Policy?
A: We want you to love what you wear! If the fit isn't perfect or you've changed your mind, we offer a Hassle-Free 7-Day Return & Exchange Policy.

Here is how it works:

Window: You have 7 days from the date of delivery to request a return or exchange.
Condition: The product must be unused, unwashed, and have all the original tags attached in its original packaging.
Process: Simply email us at urbanfigure07@gmail.com or WhatsApp us at +91 9982005148 with your Order ID.
Pickup: Once approved, we will arrange a reverse pickup from your doorstep at no extra cost for the first exchange.
Refund: After the quality check at our Jodhpur warehouse, your refund will be processed within 5-7 business days to your original payment method.

URBAN FIGURE | FINAL SALE FAQ

Q: Are any purchases considered "Final Sale"?
A: At Urban Figure, we believe in complete customer satisfaction. However, there are a few exceptions:

Clearance Sales: Items purchased during a "Mega Clearance Sale" or from our "Last Chance" section are often marked as Final Sale and are not eligible for returns.
Customized Products: Any apparel that has been specially customized or tailored to your specific measurements cannot be returned.
Hygiene-Sensitive Items: For health and safety reasons, certain accessories or innerwear categories are strictly Final Sale.
Condition: If a product is returned in a damaged, washed, or used condition without original tags, it will not be accepted and will be treated as a final purchase.

URBAN FIGURE | SHIPPING & DELIVERY FAQ

Q: When will I get my order?
A: We know you're eager to experience your new Urban Figure style! Here is our standard delivery timeline:

Processing Time: Once you place an order, our team in Jodhpur meticulously packs it within 24 to 48 hours.
Transit Time: * Metro Cities (Delhi, Mumbai, Bangalore, etc.): 3 to 5 business days.Rajasthan (Local): 2 to 3 business days.Rest of India: 5 to 7 business days.
Tracking Your Style: As soon as your order is dispatched, we will send a Real-Time Tracking Link to your registered email and phone number via SMS. You can monitor your package every step of the way!

URBAN FIGURE | MANUFACTURING & HERITAGE FAQ

Q: Where are your products manufactured?
A: Every piece of Urban Figure apparel is proudly Designed and Manufactured in India. Our core manufacturing operations are based in the historic city of Jodhpur, Rajasthan. We take immense pride in supporting local craftsmanship and utilizing the finest Indian textiles. By keeping our production local, we ensure:

Rigid Quality Control: Every shirt and bag undergoes a 3-step quality check before leaving our facility.
Ethical Production: We maintain high standards of ethical labor and sustainable manufacturing practices.
Premium Fabrics: We source high-grade Pure Cotton directly from India’s best textile hubs to create our signature Slim-Fit collection.

When you buy from Urban Figure, you are not just buying a product; you are supporting Atmanirbhar Bharat and the rich heritage of Rajasthani entrepreneurship.

URBAN FIGURE | SHIPPING COST FAQ

Q: How much does shipping cost?
A: At Urban Figure, we love rewarding our customers with the best value!

Free Shipping: We offer FREE SHIPPING on all orders above ₹199 across India.
Orders Below ₹199: A nominal shipping fee of ₹49 will be applied at checkout for smaller orders.
Cash on Delivery (COD): While shipping is free above ₹199, a small handling fee may apply for COD orders to cover secure payment processing by our courier partners.